Our refund or exchange policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. Chocolate is a perishable good and cannot be returned. If applicable, your product must be unopened or new, and in the same condition that you received it. It must also be in the original package; this applies so that it can be eligible for a return.
We only replace chocolate bars if they are ready in our stock. If we don't have it available, we will suggest a substitution or refund your money, whichever you prefer. Please contact us at firstname.lastname@example.org.
If the defective item were a gift when acquired and shipped directly to you, you'd receive a discount on the total values of the product(s). Once we are notified, we will generate a discount code and emailed it to you. If the product(s) wasn’t marked as a gift when purchased, and it was given to you directly, then let us know. We will need to know who is the gift giver; this will allow us to find the order. Once we locate it, we can issue a refund or exchange as per policy above.
If you have any questions, please, contact us directly at email@example.com or use our "Contact us" page.
FREE DARK CHOCOLATE eBook
CLICK ON THE PICTURE ABOVE
We just launched our very first eBook that will be part of a monthly series through which you'll learn how to choose a dark chocolate bar based on the food you like, about bean-to-bar chocolate life, and dark chocolate benefits...
In this one, you'll find the essential how-to tools to pick a bar when placing an order for the first time in an online shop. No more wondering around or wrong choices.